A a homeowner, we place a call to a plumber in two situations: an emergency or for maintenance work. In both situations, we have specific goals in mind. Yet our goals may not meet the goals of the plumber we call and hire. Our goal is to stop a problem as fast as possible. The plumbers goal is to find the root of the problem and fix it.
In order to make it effective and successful, there are a few steps you can take to ensure that everyone is ready for your appointment. Before you even call a plumber, you should try to schedule your appointment for when the problem is most likely to occur in front of the plumber. You should also have any identifying information ready, including the make, model number, purchase date and any other pertinent information about your appliance or plumbing fixtures.
Making the Call
When you do call for plumbing service, there are a few things to remember to make your call the most productive:
Give as much identifying information as possible so the technician can have the appropriate parts when he arrives at your home, rather than having to make multiple trips.
Be as specific as possible in order for the technician to be prepared for your appointment, including any special tools that might be required.
In order to minimize the amount of time the plumber is in your home, you should clear the area where he needs to work. This includes emptying all cabinets, removing any obstacles and gating off any pets or small children that could get in the way.
Once the plumber arrives, you will want to make the best use of his time as each minute costs you money. Let him know the specific problems that you are having and any information that might help him, including any preliminary work that was already done. Before he starts his work, you should ask for a quote and get it in writing so you can be prepared for the final bill when the work is done. Before he leaves, take the time to inspect the work to ensure your satisfaction and that the work meets the written contract that he provided.