Frequently Asked Questions

Answers From Our Experienced Aurora Plumbing & HVAC Experts

If you’re facing a plumbing or HVAC issue, it’s likely you have a few questions about what’s wrong and what our team at Quality First Service Group can do to help you. Below, we provide answers to some of the most frequent questions we receive from our customers and prospective customers.

Can you help us install fixtures we’ve already bought for our property?

Absolutely. Our team welcomes the opportunity to help customers install beautiful new fixtures they’ve purchased but cannot install themselves. We even offer a guarantee on our labor for these jobs, as well.

We’re having issues with our gas lines. Can you help us?

We can. At Quality First Service Group, we have team members who are fully trained to install and move gas lines. If you are looking to install a gas grill, fire pit, gas range, fireplace, or clothes dryer, call us today for assistance.

We’re looking into buying a home. Should we worry about the plumbing?

Plumbing is a critical part of any home and should be taken seriously before any purchase is finalized. Many potential buyers know to check the fixtures and basic functionality inside the house, but few of them realize that a sewer inspection is also recommended. These sewer lines can become blocked by debris and compromised over time and should be cleaned, if necessary before a purchase is completed.

My water heater is pretty old. When is the time to replace it?

Generally speaking, you want to replace your water heater every 10-15 years. Our professionals are happy to come and look at our current water heater and assess its condition. If a replacement is needed, we have options for our customers, too. We often recommend a Hot Water Circulation System, which is easily installed, reliable, and can save thousands of gallons of water a year. Many of our customers have chosen this option over new tankless water heaters, which tend to be expensive.

Why is my air conditioning/heating not working like it used to?

Our HVAC systems require care and maintenance that is often neglected by home and business owners. If you begin to notice an issue, even a mild one, it is recommended that you have a professional diagnose it before could become worse. 

There are many ways our HVAC systems can let us know something is wrong: 

• Lack of cold/warm air 
• Strange noises 
• Musty or burning odors 
• More dust than usual 

If you are experiencing any of these issues, then it may be time to contact a professional. Our certified Aurora HVAC technicians are ready to inspect your current system and provide the repairs needed to get it back to optimal functionality.

How long have you been working in the plumbing industry?

Our founder, Howie Metz has been providing plumbing services to the Denver Metro area for more than over 30 years. That is why we have such a high standard for professional experience and qualifications here at Quality First Service Group. If we hire a team member who doesn’t meet those standards, we train them until they do. We are the holders of a Master Plumber License and our technicians are ETA and NATE certified, so when our team member arrives at your property, you can trust that you’re in good, capable hands.