Read Our Reviews

Quality First took great care of me when my home suffered frozen pipes recently. Their two techs were extremely professional and courteous. They acted quickly and expertly and got my water back on in short order. I strongly recommend Quality First for your plumbing needs. I... Read more

Found Quality First on my search to install a whole home humidifier in my house. Moving to CO from the east coast was rough for the very dry air in the house. The first company I contacted just gave me an estimate via email, convenient but I kept searching. Quality first did a... Read more

Quality first dispatcher provided excellent coordination and communication regarding when the technician would arrive, how the work would be performed. The technician/ plumber Cody was fantastic. Very professional. Very thorough. Provided excellent support for the price... Read more

After the first plumber stood me up, I called Quality First on the recommendation from a friend. Holly answered the call promptly and, despite my panic about the water coming in to my bedroom, was reassuring and supportive. She was able to communicate with dispatch and keep me... Read more

My water heater had been leaking for a while and needed to be replaced. In addition, it was over 20 years old. I called several reputable plumbing contractors and, to my surprise, none would service my area in southern Douglas county. I finally called Quality First and was... Read more

9/29/2022- This review is a review of Zach Duran the service expert. He was a bright, hardworking, considerate young man who listened to the client and then shared information about the status of the plumbing. This is rare in this business and should be complemented and... Read more

On 9/12/22 I called to schedule Faucet repair service for my kitchen sink. The Customer Service/Dispatch Representative was polite, knowledgeable and able to schedule a next day appointment. On 9/13/22 our Service Expert, Ray Massey arrived during the scheduled appointment... Read more

Long time customer of Quality First Service Group and this last visit did not disappoint. Thomas and Carson were clean, professional, knowledgeable, and helpful. I’ll add compassionate to that list because not only did they leave things cleaner than they found them, but they... Read more

Having had a career in customer service, I cannot say enough about my experience with Quality First and my Service Expert Zach! From my first phone call to book an appointment to my scheduling reminders, the staff was so friendly and accommodating. Zach was not only... Read more

Thomas and Chris went above and beyond to help us with our leak! They were incredibly professional and friendly and ready to answer any questions we had. They easily fixed our issue in a timely manner and explained the process throughout! We are first time home buyers and they... Read more

Very professional, highly responsive, and all around good people to work with. Brian was the lead on our project with assistance from Carson and David. We had a leaking/failed circulation pump on our building's boiler. They were able to come out on short notice and assess the... Read more

Quality First is an excellent organization to work with. As a mid size residential condominium building we see a wide variety of plumbing needs from installations to repairs to general building improvements and Quality First is our go-to supplier. When the dispatch team says... Read more

I can't say enough good things about Quality 1st. I've used them for over 3 years and am so impressed that I've joined their Quality First Service Club and will always use them from now on. My most recent experience, yesterday, was just an annual check up on my heating and air... Read more

Our house was built in 1984 and still had the original antifreeze outside faucets, both needed replaced. I called Quality First Plumbing. Paul Slaughter came out to give me an estimate, we decided to go ahead and get it done. Paul had the parts we needed with him and did the... Read more

Isn't it always some annoying thing? Here I was with a house full of out-of-town company and more due to arrive, when just washing a dish set off a chain reaction which ended in a clogged drain and water all over the kitchen floor. I found the business card from the last time... Read more

I have used Quality First for a few years now to deal with my plumbing and heating needs. This time, I wanted to replace my hot water heater (15 years old). I live in a condo, and the area for the water heater is very tight, but Tobie was able to work with it and get it done... Read more

Jacob was dispatched to my home to take care of an issue with one of my toilets. He was polite, punctual and wore shoe covers and completed the work in a timely fashion after providing me a couple of different options for the repair. Thanks for the fast response. Edit 4/8/2022... Read more

My Experience with Quality first 100% exceeded expectations and was consistent with their "WOW" service promise. I worked with Thomas, TJ and David for installation of a Halo water system. All 3 were very knowledgeable, respectful, helpful and took the time to answer all of my... Read more

Used Quality First Service for some plumbing issues on our first home about a month ago. Pete was our plumber and he was phenomenal. Incredibly nice and approachable. Pete installed a water shut off in our home as well as replace our leaking hose bibbs with frost proof... Read more

Used Quality First to convert a section of PEX to Copper in an area where the pipes were visually exposed in my basement. The job was quite difficult to make look aesthetically pleasing due to odd wall shapes and built-in cabinetry. However, I'm writing this review because... Read more

We had a great experience with Quality First Service Group! They arrived on time and did an efficient job at installing our new water heater. Our water heater was the original (20 years old) and was in need of major replacement so that our water could be safe and clean. Phil... Read more

Brian and Carson are wonderful. Extraordinarily professional and friendly. I cannot say enough great things about these two gentlemen. Brian is a career Master Plumber and Carson is just learning. Made my day to see a young kid learning a great trade.

This morning after looking at the water stain on the concrete leading back to my water heater, I decided it best to find someone who could take a look at as soon as possible. Having dealt with water heater leaks in the past, this looked like the heater cracked in a spot... Read more

Zachary was amazing! He came out as soon as we called and was so friendly and professional. He explained everything while he was doing it and then gave us options on what we could do instead of just doing whatever and charging us for it. He was also hilarious and kept us... Read more